Very good and satisfied.

I forgot to take the garage remote when returning the car. After 20 minutes, I went back, and the Budget staff had already taken it to the customer service desk. If you've just left, it's worth going back to check. Calling lost & found and listening to automated prompts can be frustrating!

Car was new, comfortable and fun to drive. KIA Soul.

Booking was seamless.

Their prices are the cheapest available and that comes with other prices. 30 min long line of people and no cars of the type you book are part of it. Other rentals will offer you free upgrade, budget will charge you for this and give you car you dont want - in my case it was truck. Lady at the counter told me that its not too big and she is driving it her self and it got back camera for parking which is necessity in LA and that mid size SUV is too small for 3 people. When I wanted different, smaller car they offered me mustang (literally the opposite of big car). Apparently I can wait until someone return car I booked and then I can take it. I canceled my booking and went to Dollar which is very well organized. Until today Im waiting for refund from budget.