Simple and hassle-free.

Overall, quite satisfied. Make sure to scan the QR code to queue as soon as you arrive at the store, otherwise you might have to wait for a long time. I stood at the store for five minutes before noticing the sign and ended up waiting 40 minutes to be served (you can also pay over 40 euros to skip the line). When picking up the car, I was given a rental agreement, but it was blank with no damages marked. The staff said that all records were in the system. The actual mileage didn't quite match, but since I had unlimited mileage, I didn't worry about it. The counter staff only handed me the keys without accompanying me for a vehicle inspection. Therefore, I strongly suggest thoroughly inspecting the car and taking photos of any damages before driving off, as the staff will conduct a detailed inspection when you return the vehicle. Also, if you're renting a 9-seater vehicle, make sure to confirm the vehicle's height. This is important for clearance limitations and to avoid issues with certain parking garages. Damage caused by height restrictions is not covered by insurance. When I rented the car, the staff didn’t inform me, nor was there any reminder inside the vehicle.

The service was satisfactory.

Everything went smoothly, the service was satisfactory.

Pick up at Rome Airport took over an hour. I had already booked and paid for car,so should have been much quicker process