For this Eastern Canada trip, we chose Thrifty car rental through the QEEQ platform and opted for an SUV. After landing, we followed the order instructions and easily found the Thrifty store. The staff quickly processed the rental procedures. We had selected a Toyota RAV4 SUV on the QEEQ platform, but as that model was unavailable at the time, the staff switched us to an equivalent Ford SUV. The vehicle appeared to be quite new, and we were very satisfied.

I purchased supplementary insurance in advance on QEEQ. At the rental desk, I asked if buying a full tank of fuel would mean I didn’t need to return the car with a full tank (they directly said no need). I also asked if the existing insurance didn’t cover the deductible (I mentioned I bought insurance domestically, and the staff just reminded me to pay upfront in case of an accident and reimburse later). There was no aggressive upselling. The Corolla had over 40,000 kilometers on it at pickup, drove well, and was very fuel-efficient.

Overall, quite good.

I was truly disappointed that at time of drop off Thrifty refused to provide a local ride to my work (less than 3 km), even though it is indicated they provide pickup and drop off rides to their customers at their website. The staff simply indicated that they are busy and cannot provide rides at time of drop off! I had to hire a taxi for $15.. Also, instead of a pre authorization for a deposit, Thrifty had already charged me $350 for a deposit which I have not yet received back post 4 day.

Receiving my deposit within 1-2 months is totally not acceptable!

The car had 78000 km on the clock. There was a clear noise from the front when turned. I suspect the steering rack is worn. I would have expected a rental car not to have such issues. The counter staf were not aware of Platinum cover I had and tried to sell me additional cover.