Showed up about half an hour early to do the paperwork and pick up the car, only to be told the model I booked wasn’t available. Ended up paying an extra €143 for 9 days and got a BYD compact hybrid SUV instead. Added a second driver at €10.76 per day. Asked about insurance and, since I’d already bought QEEQ’s full coverage, they didn’t try to upsell anything. They just handed over the keys and I had to walk to another parking area to find the car myself and take photos of its condition as QEEQ requires. For drop-off at Milan airport, I just dropped the keys and left. Got the invoice by email the next day, and the €500 deposit was released in about 48 hours. They only asked for my driver’s license and the Hague Apostille document.

The rental company provided a Mazda CX60 Hybrid. Although I wasn’t familiar with the model and noticed the trunk was dented upon pickup, the company assured us that having full insurance meant we didn't need to worry about it. To be cautious, we still took videos and photos from all angles as records.

Great experience, I will rent a car here again next time.

Overall service was great. The car was upgraded for free to an Audi A4, which has powerful performance. The only downside was that, on the way back, the car displayed a low oil warning. We had to find a place to refill it, which almost delayed the rest of our trip.