The airport guidelines are detailed with illustrations, and there are dedicated shuttle services. The service is enthusiastic and attentive.

It's better to send the toll fee summary by email to the customer once OK Mobility charge it on credit card.

At arrival wasn't easy to locate the pick up point, apparently you need to go to the main Street outside of arrivals near the bus/shuttle stand (nothing to do with OK rentacar). Nevertheless the pick up van showed up while I was leaving the airport doors so it was quick to get to the stand (about 5 min drive). In the stand the pick up process was smooth and quick, only repair was the poor lighting in the garage and the car wasn't washed/vacuum cleaned. Got a Renault Captur, nice SUV with lots of space, adjustable boot space, sensor all around with rear camera, touchscreen display but only 5 manual gears (petrol - consumes about 6.5 L/100 km in mixed driving). Engine slow to respond when cold and when changing gears make a strange noise but pleasant to drive. Overall very happy with OK rentacar and the costumer service at front desk was good, especially when dropping off.

really bad experience, they charged me 200 euro per small paint spatter and then I've tried to contact them and they didn't replied. It took 2 months!

Unfortunately ok rent a cars have once again cheated us out of money.the first time we booked with them included in the contract was a free additional driver.when we gat to collect the car they said it was your responsibility to provide this and we would have topay additional euros 50.we didn’t pay and made do with one driver .You eventually gave us a $50 credit to compensate for taxis. As we had $50 credit we booked again with yourselves 6-18th sept.we arrived at pickup point and no shuttle was waiting(another gentleman was also waiting) we phoned 2 times to spain to report this and eventually shuttle arrived.By the time we got to ok office it was after 10.00 and the lady insisted we pay€50 for late pickup even though we were waiting for shuttle before 10.00 so not our fault. The other gentle man also had to pay.l can honestly say l have never been served by such a rude unhelpful person before. When we returned the car it was checked over ,all ok Our credit card statement has just arrived and your charge for car hire is correct ,plus the50 euros out of hours which should not be charged,but also a charge for euros 90.57 which we have no idea about Ok rent a car is obviously a dishonest company and needs to be stopped from trading Please look into these claims as we would like these amounts refunded