Service was satisfactory.

The rental store is very close to Chicago Airport. After picking up our luggage at Chicago Airport, we went directly to the airport's main entrance to wait. There were Dollar company shuttle buses (we might have been lucky as we boarded the shuttle within two minutes; when carrying lots of luggage, the driver would even help). Most of the staff at the store are African American, but their service was acceptable.

The car was really really awesome and very comfortable during our 4 days trip in the US. Although, the receptionist was a bit sarcastic. Over all its a very wonderful first time experience in renting a car in the US with Dollar.

Nice website and helpful! Good job...

The queue for pick up was painfully slow and other people seemed to take forever. Given we had a booking perhaps there should be an 'express lane'. We received an upgrade as the size we booked was still being cleaned.

Like: Good quality vehicle. Dependable car with low miles and good gas mileage.
Dislike: NA