First time dollar customer

Tracy the pick up desk associate, was pushy and tried hard to scare us in order to sell more services and insurance which we had. She started threatening we weren’t cover for a second driver which we were and that we had to pay a daily extra fee. She was really aggressive. Dollar never again!

Everything went well with Qeeq.

The VW Jetta we reserved was not available. We were offered different options that were acceptable.

Good prices, nice experience.

- lots of charges added at the time of pickup. Was probably in the small print at the time of booking, but should be more clear. - car group advertised was a Jeep Cherokee - ended up with something (although in the size category) couldn't be included in the same category if car prestige was part of the criteria

- additional charges should be more clear during the booking process. I would much prefer to know all of the potential additional charges upfront at the time of booking

Like: MSP is a difficult airport to rent a car at but this time was fairly easy due to good service. The dollar people we're friendly and efficient. Booking beforehand made it a smooth process.
Dislike: When we returned the car, some of the men were just standing there watching my disabled Mom and I struggle to gather our belongings. I realize it is a cultural issue, but employees should be instructed in American values and be expected to help customers.

Like: Price, clean, easy, great car- returning staff was great
Dislike: Initial pick up- guy was not friendly