Very considerate.

Overall not bad, the waiting time for picking up the car was about 20 minutes. During this time, the staff asked if we wanted to add insurance options, but since we had already purchased full insurance through the QEEQ platform, we declined. The staff remained polite. However, there was a miscommunication—possibly due to language barriers—which led to an issue where the 'No need for a full-tank return' option might have been selected. Thankfully, the issue was resolved smoothly through the QEEQ platform. Additionally, it is highly recommended to purchase full insurance. Don’t try to save a little money and neglect it—minor scratches or dents can be fully covered. Also, make sure to record a video of the car's condition before picking it up, as some cars might already have scratches. Protect your own rights.

Overall satisfied. The car was relatively new with just over 6,000 miles, equipped with good driver-assistance features and CarPlay. When picking up the car, the staff noticed a marijuana smell inside and provided a written proof. The smell got worse after being exposed to sunlight the following day, almost making me consider changing the car. Fortunately, the smell faded after three or four days.

The counter staff was a bit slow and sometimes chatted with the customers in front, but overall it was okay. Maybe it's just that Americans are more enthusiastic and can't help but start chatting?