The wait to pick up the car at the airport was over 90mins which is excessive.

France

Reviewed: Mon, Jul 22, 2019

About ACE: 8.3 /10

The wait on arrival was excessive, I don't expect to wait over 90 mins in a queue for a pre-booked car. The woman at the drop off was rude and unhelpful when I asked about the excess I had but on my card. ACE would not accept American express for the final payment or the excess ( I had a separate insurance for this) and I had to put it on my debit card which cost me money and I have to wait 8 days to get it back but that was difficult to find out as they told me it would be sorted out when I returned and then they were rude at the drop off when I asked about it and I had to go back into the terminal desk. There was a queue and I had to get a flight but the girl just said I had to wait till they pay it back.

About QEEQ: 8.0 /10

The booking platform was fine

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Mini | Opel Adam or similar

1 days rental

Relevant Reviews on ACE Bordeaux-Merignac Airport

S.Bos

France

1 days rental

Compact | Opel Astra or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Tue, Nov 26, 2019

“Great value for money”

About ACE: 8.0 /10

Very annoying up-selling of insurances and other services by Gold Car staff at Bordeaux airport.

About QEEQ: 10.0 /10

r.sansom

France

1 days rental

Economy | Volkswagen Polo or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Tue, Aug 6, 2019

“Car in good condition no issues”

About ACE: 8.7 /10

The actual rental company was gold not ace. It was hard to fi and the drop off due to alterations to airport

About QEEQ: 8.0 /10

Platform worked ok

AJA

France

1 days rental

Compact | Opel Astra or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Mon, Jun 24, 2019

“Spend the extra money not to rent with ACE, it will be worth it”

About ACE: 5.7 /10

ACE was dire. The pick up took over an hour. After a flight with a 6 month baby and a 5 year old, this was far too long to wait to get to the desk to be served. English was poor, and it was a battle to convince them of the insurance I had already paid for with AXA via Easyrent. They even tried to con us out of 20 Euros for petrol to fill up saying the nearest petrol station was over 30km away from the airport. I had been to the airport several times and the petrol station that was 5km away has always sufficed.