I was lucky to get a brand-new car at pickup. Although I had already purchased full insurance through the app, the rental company didn't recognize it and insisted on a local insurance option for 35 Euros per day. I decided not to buy it, but they still froze a deposit of 900 Euros. The return process was smooth—staff inspected the car inside and out, found no issues, and I was good to go.

No insurance upselling, short waiting time, satisfied.

Initially, I had low expectations for a local car rental company, and this one had no reviews. I was a bit nervous, but it far exceeded my expectations! Highly recommend this local rental company! The staff spoke excellent English, making communication very smooth. Although they promoted insurance, they were very understanding when I mentioned I had already purchased it through a third party. They allowed me to pick up the car an hour and a half early without changing the return time, effectively giving me an extra hour and a half free of charge. The staff were very efficient and provided clear explanations about entering and exiting ZTL zones. The car was in excellent condition, almost brand new. The parking lot is in Florence's old town, so be cautious when entering and exiting.

Very friendly and efficient staff

Good