There was a discrepancy in the insurance items listed in the onsite contract compared to what was booked online, which took a long time to resolve, but eventually got sorted out. Car pickup was relatively simple.

We arrived at the car rental location in San Francisco at 11 o'clock. After checking the necessary documents, the counter staff gave us a manual and the keys. We went to the underground garage to pick up the car ourselves. We had booked a Chrysler 200 convertible, but to our surprise, we were upgraded for free to a yellow Camaro convertible. Really excited, thumbs up!

Picking up and returning the car was very convenient. Originally, I booked a mid-size SUV, but received a full-size SUV instead. Although the car had high mileage and my wife was not comfortable driving it, the staff quickly replaced it with two brand new Jeep Cherokees with only 7 miles on them. These new cars accompanied us for 4500 kilometers over half a month in the western USA.