When picking up the car in the parking lot, I found it was not the model I had booked (a lower-tier model). I had to return to the pickup store to modify the order and finally got the reserved model.

It's okay. Arrived half an hour early for normal pickup. No reserved sedan available on site, got swapped for an MPV. Not sure if it's considered an upgrade. Asked for an SUV but they wouldn't swap it for free. The car has 80,000 miles on it, overall the vehicle condition is decent.

Great experience

Pretty good, at the airport