The staff was very patient and professional; everything was settled within half an hour, very efficient.

No hidden charges and no sales pitches. The wait time was a bit long—over an hour—but that's understandable since there were likely many flights arriving at the same time. I booked a Corolla, but when choosing the car, there were actually SUVs available. To save on fuel and for safety, I opted for the Altima, which can be considered an upgrade. The return process was very efficient; while we were moving our luggage, the staff member had already completed the inspection and sent the final bill to my email.

Both pickup and drop-off were very quick. We delayed the car pickup by two hours and correspondingly extended the drop-off, and there were no extra charges. After clarifying the unclear fees, we were not forced to buy insurance. Very professional. When inquiring about a children's booster seat, the customer service was very patient in telling us where to buy one. Great service.

Upgrade pricey and was charged for a vehicle that had to go back to California anyway!

No car in the group (compact) was available when I got to the car area but no problem as they quickly allocated another car and we were on our way quickly.

Simple to book and price was much better than if I had booked direct.