It was very straightforward, they didn't even mention the car's condition. Later, I found there was damage when I looked at the photos. Returning the car was very easy, they only checked the fuel gauge.

The service was amazing and professional. The shuttle bus picked us up and dropped us off right where we needed to be. The car was clean , modern and great to drive.

This was my first time using QEEQ and to be honest I wont be be using any other company in the future. I wasnt sure what to expect as the prices were alot cheaper than most companies.

Very nice and friendly people. They were anxious to serve and get you on your way. The only three things that I can comment to make things go better is 1} as a city dweller, it would be nice if they could get approval to pick up at Mascot Train Station. As a city dweller, needing a car, I don't really need to go to airport and it would save city dwellers on the gate airport surcharge for the trains. Second, if I was flying into airport, it would be nice to have clearer signage as where the pick up point is at the terminal. Third, signage on the return to facility. The GPS does not take you there and a few signs maybe helpful.

I think it was not much different from other booking sites. Don't know what the price protector is.

Counter help at pickup was friendly and helpful. I noted that the tire tread was very close to required safety replacement. Then during trip a piece of gravel poked a hole through tread surface and the tire shop would not repair it due to tread depth. I ended up having to buy Apex a new tire. Still waiting, for the return of the $100AUD deposit for toll charges.

Great face to face. Shuttle collection process must be improved. I called at opening time and gave my name but it appeared that the shuttle didn't attempt to collect me or it drove past and did not collect me.