The pick-up place is at a driving distance from the airport terminal, and Centauro provide shuttle buses to/from the terminal. On the time of pick there was an accident on the road, and we waited over an hour for the shuttle. Centauro staff was very unhelpful over the phone and refused to answer questions. When the shuttle finally arrived they offered no assistance or compensation for the lost time (also due to long lines at pick up). Also, upon drop-off the representative asked us if we took a picture of the fuel level, although we were not asked to do so upon pick-up. On the other hand, they did give us free upgrade of the car.

The staff were very good but we had to wait quite a while for the shuttle bus from the airporr

Very helpful and nice staff on the desk. Car very new and excellent clean. Everything perfect.

Only small issue was we expected a compact wagon but received a fiat hatchback. We were concerned with space. The lady that served us at centuro, Allessandra was beyond helpful. Better insurance was offered at centuro, there was no need for extra cover online.

Had to wait 45 minutes at the airport for pickup