I ordered a Jeep Cherokee or similar SUV and explained I was going up the mountains to ski but I was only offered a choice of 3 x Chevy Equinix's that were just Front Wheel Drive. The counter staff tried to sell me extra insurances, a tank of fuel and an upgrade to a 4 x 4 which I declined. I kind of had he last laugh though as I then needed to do 750 mile detour to get back to SFO because I wasn't given a 4 wheel drive and fotunately the hire was with unlimited mileage

All good ... But certainly would prefer an option that guarantees me a 4x4 even if that is a little more than a 2 wheel drive SUV especially for when I go skiing

The car rental counter took exceptionally long, due in large part to the manager refusing to allow his staff to use vehicles in the system. Instead, he ran around outside "preparing" cars and the staff used a walky talky to communicate car information and selection. Plus, the manager was rude to his staff. His staff was quite personable and professional, despite being treated so poorly.

The car I booked wasn’t available so I got a smaller one. Didn’t get money back but the possibility to return it without full tank. Could have been worthy but I only used half a tank

Like: I only drive locally for 37 miles so for half day use, it was a good value. The rate quoted was honored and checkin and rental experience was both very positive. Will rent again.
Dislike: None