The car rental experience with Sicily by Car was very good. The new car only had 800 kilometers on it. The counter service was good; there was no aggressive upselling of insurance. The return process was quick and convenient. The driving performance of the SEAT SUN was excellent, especially on the winding roads of the Amalfi Coast. The smart features were comparable to those of domestic electric cars.

1) The car while booking said medium SUV. However it was a large size SUV. Parking is sometimes challenging in Italy. Ford Kuga shouldn’t be considered as small or mid size. It is a full sized SUV. 2) The experience with Insurance was BAD. While booking it said the full insurance was covered then while picking up the car I was shown different * that said it doesn’t cover full damage.

The staff behind the counter had told us that she will charge us an additional 100 euros for a second driver. Even though we did not agree as we did not think it mattered how many people drove the car, in any case due to no choice we agreed and took the car. They had taken a deposit of euro 594 from my credit card and mentioned that they will return euro 400 when the car was returned in good condition. However when we returned the car and got a no damage on the car while being returned, they have still only returned euro 229.04 to my credit card instead of euro 400. This is unlawful. They are not picking up the toll free numbers that are listed and we have no way to talk to them. I am very disappointed.

The staff at Sicily by Car in Rome was incompetent. it took us over 90 minutes to pick up our car. And since we were in Rome for only that evening, we were very disappointed!

Very happy with Easyrentcars.com