Everything went perfectly.

Lancia Ypsilon not as good as Ford Fiesta (per booking expectation)

The whole personal (pick-up, car return and customer service) was extremely extremely rude. They have offered me a bad car, with lots of km that was supposed to have the last rental with me (it was written on it "no fuel") I have received an invoice with 50 eur penalty + 13 eur for petrol charge even if I have returned the car with 2/8 as mentioned on the booking. A Fiat 500 was available at the moment of booking but they didn't wanted to offer it even if I have asked and booked it. They have offered me this very used Renault Clio and have threatened me that if I don't accept it, they'll mark me as no show. Whole process took around 1 hour. Me Antonio (man with a beard within 4th floor was not speaking very well English and when I have tried to speak Italian mentioning I don't speak it very well, he was aggressively correcting my spelling but he couldn't speak English even if working for an International car company). Francesca and Fernanda from 2nd floor didn't wanted to help either. This is the worst rental experience I have ever had, I rent around 10-15 cars per year, this was the first time with Goldcar but probably the past one. I don't know how to cancel the invoice for mussfuel considering that I have pictures that prove I was wrongly charged.

Continue providing the support you currently provide and useful information from the booking. Stop working with Golscar Fiumicino.

Upon pick up, I was informed I would not be handed the keys unless I paid for extra insurance. This was not advised to me at any process of the car rental portion. I ended up paying over $500 more for the car than initially told. Not once was I advised about this.

GOLDCAR is absolutely horrible. They do not honor reservations and types of cars. They demanded insurance even after I refused as I have card coverage. Also, I was given a standard car. Lucky I know how to drive one.

Pick your partners better. I always like and deal with you. I demand my insurance money gets re-imbersed from Goldcar.

The Goldcar checkin staff have ruined my Italy holiday. The female employee who handled my rental lied to me. I was double charged the insurance hold I agreed to, despite repeated denials and despite me showing proof from my credit card account. As a consequence my credit card exceeded its credit limit and I was unable to pay for my pre-booked hotel accommodation. I had to sleep in the rental car and the airport for the first two nights until the first block was reversed on my credit card. I will be making a formal complaint when I return home.