Excellent experience,l!

The staff was very friendly and provided excellent service.

The staff was very nice and professional, and communication was smooth.

I've had to mark everything as 'Terrible' because, despite booking a VW Polo (automatic) or equivalent 9 months in advance of my arrival, no suitable car was available on the day. I was told that if I wanted an automatic car (which obviously I did as that's what I'd booked) I could either have a Smart car (wouldn't fit my luggage) or a Mercedes Vito (7 seater minibus). Obviously neither were suitable. I was told I'd have to wait until the next day for a suitable car - also not acceptable as my resort was a 1 hour drive from the airport. I was eventually offered a choice of 3 larger manual cars. Of course, I was forced to accept one - a battered up old Ford Focus. What a treat, thanks Keddy by Europcar. I don't drive a manual car at home so wasn't keen on doing so in a foreign country - hence I'd booked an auto. The company was not willing to compensate us financially as the Focus was in a higher bracket to a Polo. Hardly a benefit when you want a small car you can swing through the tight roads and park without fear. Needless to say I didn't get the use out of the car that I expected, as I wasn't comfortable driving it...

1. They don't have our Nissan Pulsar car ready when we reach there 2. They offer a smaller Nissan Micra and asked us to return the next day to exchange 3. And they offer an no need to fill petrol offer to us, so we returned the car without fill any petrol 4. They do not open until 8am, so they asked as to return the car at 730am without lock the door and leave the key inside the car

The car more than exceeded our expectations. We were on an island and a small economical car was great. The staff was very friendly.