really great

The staff was polite, and there weren't many people. However, they pressured me into buying insurance and claimed it was mandatory if I planned to cross the border.

The staff was very friendly. My English is not very good, I can understand simple words but get confused with long sentences. He patiently explained everything to me over and over. He said that they need to authorize 1200 euros on my credit card, which I initially didn't understand and got scared because I thought they were asking for an extra 1200 euros. I told him I had already paid for everything, including the most expensive insurance. He explained that the insurance money doesn't go to the company. If there is an issue, they need to charge my credit card first for repairs, and then the insurance company reimburses me. I finally understood after his long explanation.

Excellent staff. Lots of people waiting for the car and thus we had to wait a little ~30mins) . Would rent from them again.

We end up paying over 250$ ekstra when we where picking up the car, so it was a lot more expensive than we already payed for. They promised we would get some money back but we did not at all get the money back they promised.