All even better than required

Very good, professional, and efficient. Their sales tactics are so effective that you end up spending a lot without realizing it. Companies in our country should learn from them.

Long line waiting pick up and check in for car. Staff very pushy trying to sell extras eg. more insurance, roadside assist, pore mpaids petrol option. Once check in complete all was good. Car clean, and in good serviceable condition. Good value for money.

Easy to use on line booking. Available offer made reservation more affordable. Good choice of cars, companies and prices.

Upon pick up the car was covered with water obviously after being cleaned which wasn’t a problem , however on return they attendant informed me that I would have to pay for a very small chip in the top drivers side of the windscreen. At no stage during our journey did I see or hear anything contact the windscreen so I will not except any charge for it

Almost no wait time at the counter, staff friendly, although tried to sell me the insurance I already have purchased. Didn't informe me about pre-purchased free tank, afrer I asked, they confirmed it though

Include the info about fuel option in confirmation/details of booking. There is no written record of fuel option ordered to show at the counter. Also, the AXA super protection confirmation is in HKD instead of USD.

Very quick to pick up car. As advised by EasyRentCars, they tried to sell us extra insurance and even claimed the insurance we purchased through EasyRentCars was invalid. They also made us pre-buy toll roads as they said it would be cheaper and hard to avoid driving on them based on our route. However, we never drove on a tolls road so that was a waste of money.

Very easy and smooth process, cheaper than competitors.