Disappointed

Really good overall. No hard selling on extra services, and any additional charges are clearly explained and require your signature. If you decline, they don’t push it. The deposit was refunded super fast too—I got the bank SMS saying it was returned as soon as I dropped off the car.

Very good, no upselling.

The service of AVIS entirely depends on the staff at the specific location. The service at the New York City downtown location is quite good, but the Boston downtown location is much worse. When the reserved car model is unavailable, they claim to contact an emergency service specialist, but in reality, no one reaches out. The reserved minivan model is often not available in most cases, even if you prepaid the full amount and showed up at the designated time. The front desk will reject you with reasons such as 'the car is under a safety recall,' and then they'll offer you an SUV. However, an SUV cannot compare in terms of passenger comfort and luggage capacity.

It took a long time to take car and they don’t have toll tags. Service rep is lousiest one I ever met.