Won't use again very dissatisfied I'll stick with hertz

Satisfied

The car was great. The staff was inefficient. They didn't accompany us for the car inspection, but after we found some damage, they upgraded our car for free. We were also forced to buy a full tank of gas. However, after returning the car with a full tank, they refunded the full amount, and even refunded a bit more by mistake.

I was charged 29 Euros at the pick-up desk for "Service Charge" as they called it, which is never mentioned in my booking & never happened in any other car rentals as I've been a world traveler for years & frequently renting cars more than taking buses or taxis & I absolutely don't feel right for them to do it to me nor any of their clients unless it's agreed upon prior to any transactions. Easyrentcars should step in a reclaim the funds on behalf. Thanks!