Won't use again very dissatisfied I'll stick with hertz

I originally booked an Alfa Tonale from Arrow, but they gave me a relatively new Toyota Raize instead. It only had 6,000 kilometers on it and was a plug-in hybrid, which was quite nice. The car was spacious as well. Since I purchased full insurance, the return process was very smooth—they just checked if the tank was full, and that was it. The deposit was refunded quickly; I received the money the next day. The only downside was that both pickup and drop-off were in the underground parking lot on B4 next to the store. The sharp turns there really tested my driving skills. When returning the car, the staff inspected it at the roadside near the store and asked me to drive it back down before coming up again.

The car was quite old, and they checked the fuel receipt when I returned it.

Very good

Awful counter staff. Over an hour wait on pick up. Air conditioning in car broken. No Bluetooth or Aux set up in car. Terrible company.

They did their job.