Great car, terrible pickup experience.

United States

Reviewed: Tue, Jul 30, 2019

About Hertz: 7.3 /10

The car was booked for 9am. When we arrived there was a long lineup of people waiting to pickup their car. When we finally got to the counter, the lady said it was going to be another 2 hours before we could have the car. We had people waiting at multiple locations and a long drive ahead that we wanted to reach before dark. So we went out of our way to rearrange transportation to bring everyone to the Hertz location, at additional expense to us. Then the car was ready after approximately an hour which meant trying to find people mid transportation to the pick-up location. After getting the keys to the car, we were told that we needed to walk multiple blocks to get our car with our luggage and a member of our team with walking issues. Not impressed.

Hertz

San Francisco

United States

Full Size | Nissan Pathfinder 2 Doors or similar

1 days rental

Relevant Reviews on Hertz WESTIN ST. FRANCIS HOTEL

Wordsworth Alcott

United States

1 days rental

Hertz

San Francisco

United States

Reviewed: Fri, Aug 31, 2018

About Hertz: 8.0 /10

Picked up the car from Hertz at Union Square in San Francisco at 19:00 local time on the 19th. We scouted the location a day before, so it was quite smooth. The pickup spot is on the first floor of the Westin at Union Square, on the right-hand side at a small counter. Waited for an hour to pick up the car. They offered us a free upgrade to a larger vehicle, but we declined as we were not comfortable driving a much bigger car. The counter attendant's attitude was indifferent, probably because our English wasn't fluent enough. Without asking, she issued us a bill that included various extras, but QEEQ's customer service helped us cancel the unnecessary insurance costs promptly.

About QEEQ: 10.0 /10