I am satisfied with my rental.

They were beyond expectations. Friendly, courteous, competent and flexible. Best car rental experience ever!!!

Although we had to make a call for their shuttle to pick us up in a parking lot beside the airport and take us to their business. This place is offsite from the airport. Their rates are great compared to the other companies. I was a little confused as to what the name of the company was-Easyrentcars or Routes at first. I would definitely rent from them again.

The location of the car rental facility was a bit misleading on the website and considerably farther away than expected. We had to arrange for a ride from the rental location to the airport in the morning when we dropped off the vehicle because the company was not open (opened at 7, we arrived at 7:15). However, we greatly appreciated receiving a free upgrade to a larger and more comfortable vehicle and the booking price was excellent. It would also be helpful if the $500 credit card hold was more prominently displayed in the rental information.

It was very easy, cheap, and straightforward. I would appreciate though if off-site rental locations were more clearly designated (there is a big difference between a shuttle to a parking lot a few minutes away and significantly (10+ min.) off-site.)

The car was very dirty and the paper work from previous car renter was in the car as well. Full of dog hair in the car

The lady that handled my pickup and return was very efficient, polite and friendly. I was very happy with my experience at Routes and would highly recommend them.