Poor

This has been the worst rental experience I’ve ever had! The guy at the counter was so rude and aggressive, he tried to force me to add their insurance when I had insurance from EasyRentCars already! I then refused the car! Zero out of 5

I called my bank and was told that it was their machine, this confirmed by a rental I did later in the day.

Awful local office. Rude staff. Inefficient. Understaffed. FYI unreasonable requirements like SHOWING insurance certificate (other companies do not require this) and $13.99/day for tolls (when other companies charge $9) But biggest issue was rude staff. Girl who called herself “manager” had poor communication, and when I was aghast, she refused to rent me the car. Fine, but she also refused to give me refund. And she supplied me with 2 phone numbers, neither of which worked. I called both eight in front of her. When I pointed this out, she didn’t care and said to leave. She kept my money and gave me no car and no one to contact. It was so bad I actually took video of the process bc no one would believe it was so bad .

It would’ve been helpful to know that the place was closed on sat! The day I’m supposed to return the car! Had no idea what to do with car, keys etc. and had to Uber to the airport!!

I felt like they got you to thier business with the lure of low cost rental, but all the add on BS fee’s were threatening and nerve racking