The staff were quite efficient, but there was an issue with the insurance I had already purchased when placing the rental order. Avis couldn't find it in their system and asked me again if I needed to buy insurance. I repeatedly emphasized that I had already purchased it, but they claimed it was invalid. Eventually, I contacted customer service to communicate with them, and then they said they were not asking me to purchase again. I found this very confusing since they clearly told me they couldn't find the policy and even promoted the insurance prices for that day. Anyway, I didn't repurchase it in the end. Currently, my deposit hasn't been refunded yet, and I'm waiting for the process to be completed.

Very good

The service was pretty good, and the process was quick because I had rented before. The car was new, within 3 months and 7000 kilometers. However, once again, I was given a different car. I booked a DS3 but got a Polo.

Avis's services were generally fine, but the pickup location was at the train station, which was not specified in the order. It took a long time to find it.