BEST EXPERIENCE WITH RENTAL CAR EVER

The car was not a best condition but great customer service!

My car wasn’t ready and they didn’t have any for me to rent.

The car had obviously been in a front end accident. The front fascia was cracked, and there was damage on the rear fascia as well. The car had a horrible shake over 60mph, it was unsafe to go faster than 70mph. The tires were also bald and spun very easily despite the vehicle being a Toyota Yaris that had no real power. Picking the car up took two hours from the time I walked into the office, not including the 30min wait for their shuttle. It was ridiculous and I was pretty upset after two and a half hours of jumping through hoops of them trying to upsell me everything and anything to be given a damaged vehicle. Overall it was super cheap so I'm not really upset, but I wouldn't recommend renting a car through Easirent to the faint of heart.

First, you have to find where to wait for the shuttle. It’s not obvious, and calling Easirent just took me through a phone tree and then no one ever answered-rang forever. Tried twice. Then you ride to the pickup spot with a somewhat surly driver, about 10 minutes. Then you wait in a very long line, with only 1 customer service agent, who is snippy and telling everyone they have to have proof of EVERY DETAIL of their personal auto insurance. Your card isn’t enough- need to show comprehensive, collision, and liability in detail, or they won’t rent to you. THEN you wait 15 minutes for a teenager to retrieve your car. And then you can go on your way. Car was nice and clean, at least.

We need a credit on our charges. We were overcharged.