at pickup car had more damage than on the paperwork provided and staff refused to inspect it with me to identify additional damage. On return they were only willing to issue a verbal ok and it took 20 minutes of arguments to get a signed piece of paperwork. they still refused to confirm that the car was full of fuel

Gold car are thieving scum bags there is nothing more to say about them, they are the most deceitful, crooked and rude people I have ever dealt with. I watched them rip off an elderly couple for insurance costs in excess of €250, they have charged me €30 for removing a water bottle from the car and cleaning up a few grains of sand. They failed to mark a scratch and dent on the vehicle that was huge, they were undoubtedly trying to scam me upon return. This took over 60 minutes to get someone to photograph and the staff were all rude, dismissive and intolerant. Disgraceful company they should not be allowed to operate in any country.

We couldn’t get the car we had paid for as gold car wouldn’t accept the insurance so we had to pay another £175 or they would charge our credit card £1400 which we would get returned to us within 30 days . This is totally unacceptable and for this reason we will not recommend your company and will not be using again

As above

We did upgrade the original car we booked for an additional 25 Euros but the car was brand new - well pleased

I was charged an additional €36 upon collection and was told that this was taxes that needed to paid which I was not expecting.