Strongly do NOT recommend Alamo / Enterprise.

The service this time was honestly unbelievable in a bad way. When picking up the car, they kept making things difficult and at one point basically refused to let me take the car. At night when I came back to return it and couldn’t find the drop-off spot, the staff on-site not only refused to help, they immediately started snapping at me with a horrible attitude. There was zero sense of customer service throughout the whole process.

On the other hand, QEEQ’s customer support really deserves praise. As soon as there was an issue, they stayed proactive, helped coordinate everything, even offered to switch me to another rental company and cover the price difference from the higher rate. They were efficient, friendly, and genuinely focused on solving the problem for the customer.

Alamo and Enterprise are the same group, and this experience made me completely blacklist them. If you have a choice, I’d strongly suggest avoiding them. My experiences with Avis, Budget, and Europcar have been much better.