Nice car, very good service

This Company is absolutely appalling. They bullied us into taking some insurance policy which we didn't need, and said that if we didn't take it, they would charge us over €1500 deposit. We didn't get the car we booked, even though it was supposed to be guaranteed. The staff were rude, extremely unhelpful and downright unprofessional. I definitely would never use them again. Even on drop off, they were rude. They made me re-park the car and criticized me for not filling the car up at their designated fuel station (I assume they get a commission for that as well!)

Love the ease with which you can book a car, just wish on the App you could filter automatic cars!!

We reached the car rental office much earlier than expected as the custom clearance was much smooth than expected and our flight reached the airport earlier than expected. When we requested if we can collect the car earlier (it was only 1 hr earlier ) with the offer and promise to return an hour earlier than expected time , we were told that we had to pay 15 Euros more which I declined. When I returned to the counter at the agreed pick up time later ; to my surprise the car was not ready as it had to be sent from another terminal . The waiting time was more than an hour and they did not offer any sincere apologies nor express sense of urgency . This resulted me in spending more than 2 hours in total waiting for the car ! :( .

Booking via QeeQ was quite smooth ; though I bought comprehensive insurance too via QEEQ I was told by recordgo that it does not cover full insurance if I had cross border journey ; which was what I needed . At the end , to be on the safe side I bought insurance from RecordGo as I wanted piece of mid when I crossed the border into France . Perhaps I need to be more careful with insurance coverage on cross border journey and full support

The vehicle had some recorded bodywork damage. There were a number of smaller areas of damage, but when I pointed these out the staff said not to worry and that if there was an issue at drop off to show the relevant photographs. The lady who check the car over at drop off was very pleasant and did not mention any of the minor damage I had been concerned about at pick up. There was an unexplained additional fee that was taken from the fuel deposit.

I have used Easyrentcars several times and find the site very easy to use and the response from the staff very helpful.

Staff when picking up and dropping off the car were very impolite. No customer care whatsoever.

Like: Good vehicle. Great dropoff experience. Quick & easy.
Dislike: Too long a wait at pickup. Over an hour.