The Alamo offline pick-up and return process is straightforward and the staff is friendly, with no cumbersome procedures. The high online ratings match the service we experienced. We booked a Chrysler 200 online but got a Nissan Altima; the young guy at the counter recommended a daily $6 upgrade.

Great and detailed service

Both picking up and returning the car were very convenient, the service was good, and the vehicle was very new with only 6000+ miles on it. I will choose them again next time.

Store service was great, but on Oahu, the shuttle bus took a long, long time. Maybe there was an unusual incident on the road. Everything else was very good.