Happy with Eastrentalcars but not so happy with the Thrifty agent in Maui

United States

Reviewed: Thu, Aug 15, 2019

About Thrifty: 7.7 /10

Even though we had a pre booked car, we had to go and "choose" one ourselves but there were none to choose from and had to take the next wet car that was available so we were not able to "choose" our car. The car was an older model and had many scratches and dents that we needed to check over and make sure that we marked them all before leaving the lot. This was difficult as the car was wet and not in full sun shine. The pick up agent convinced us that we pre purchased the full tank of gas by telling us that there was only one gas station nearby and it was often VERY busy. We fell for this and discovered later that there were several gas stations to choose from and we could have filled the tank with ease before returning the car. We had travel insurance to cover our excess and any unforeseen issues but the pick up agent made us feel uncomfortable about not taking out extra insurance.

About QEEQ: 10.0 /10

Easyrentcars were good to deal with. We liked prepaying for our car in our own currency.

Economy | Ford Fiesta or similar

4-day rental

Relevant Reviews on Thrifty Kahului Airport - Maui

bjmsam

United States

11-day rental

Compact | Nissan Versa or similar

Reviewed: Thu, Dec 15, 2022

“QEEQ experience was terrific. Thrifty experience was not bad.”

About Thrifty: 9.0 /10

The vehicle size I reserved (compact) was not available, so I was "upgraded" to a larger car (full size sedan) that was nice but less fuel efficient and harder to drive/park. The pick-up process was inefficient; rather than handing renters a key and sending them to the lot as typically is done, an attendant brought each vehicle to the queue of renters one at a time. Drop-off was quick but a vehicle condition assessment was not performed, which could result in ambiguity regarding fault for any potential damage.

About QEEQ: 10.0 /10

Excellent prices, vehicle selection, and rental guidance (e.g.- how to avoid unnecessary upcharges). Kudos!