Worth it, given that it's much cheaper than renting with other agencies

S.Eley

Canada

Reviewed: Fri, Aug 16, 2019

About Routes: 8.0 /10

The employees are extremely friendly. Because of this, I would absolutely rent from Routes again. The shuttle driver who drove during my trip from the airport was patient and one of the nicest people you'll ever meet. The driver on the way to the airport was, well, the opposite -- his stories made it clear that he has a road rage problem. The rental car itself was fine -- it was in ok condition. There was trash left in the vehicle (e.g., a large cup under the seat) from previous occupants, and the car had quite a bit of minor cosmetic issues (doesn't bother me at all). The main problem was that it took an extremely long time for me to pick-up the car, despite being second in line upon arrival at the rental car office. I waited over an hour. The staff was friendly, but didn't explain (until 50 minutes into the wait) that they were trying to find the car off-site. It was given to me with a quarter tank of gas. I guess, for the price, I shouldn't expect things to be smooth.

About QEEQ: 10.0 /10

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Economy | Kia Rio or similar

1 days rental

Relevant Reviews on Routes Vancouver Airport

Canada

1 days rental

Intermediate | Honda Civic or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Fri, Oct 18, 2019

“Overall satisfactory experience”

About Routes: 5.0 /10

Yes, I must agree that Routes YVR provides excellent rates as compared with other competitors in market. That's the reason they're people thrive at their location. But but but.. their front office staff is really very pathetic. They treat customers as if we've taken million $ credit from them. Entire staff is so rude that I don't have words to define it. I don't expect them to always have a smiling face but expect them to be polite. If they don't love their job, just quit and let right people manage it. I booked an intermediate car and they gave me Jeep Wrangler. Whooping it's mileage is just 8 kms/litre in city.

About QEEQ: 10.0 /10

Easyrentcars is a very convenient way to book rental cars with comparison of rates among all vendor. I prefer to book via them.

P. Madaloni

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Mon, Jul 29, 2019

“Below expectations.”

About Routes: 6.3 /10

Wasn't a Corrola but a equivalent KIA. That was frustrating. It is 5 days now and they didn't reimburse the security deposit yet. Security deposit is also very high (500 CAD).

About QEEQ: 10.0 /10

Good.

H.Perez-Porro Costa

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sat, Jul 27, 2019

“Easy and fast”

About Routes: 6.0 /10

Almost everything was ok, except after we drop-off the car we received an email charging us more money because the mileage... So, we had to call them and ask for the inconvenience. Our car details included almost 1200km per day, thing that we didn't do at all. After talk with 2 employees of Routes they told us that was a mistake and we don't have to pay more. But that's not good, try to make people to pay more, and for sure some people does for not having problems. But make a mistake lying to the customer it's not fair at all. We finished quite unhappy because of that.