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Live chat Email us Service Code: 3809180339
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Worth it, given that it's much cheaper than renting with other agencies

Reviewed: Fri, Aug 16, 2019
About Routes: 8.0 /10
The employees are extremely friendly. Because of this, I would absolutely rent from Routes again. The shuttle driver who drove during my trip from the airport was patient and one of the nicest people you'll ever meet. The driver on the way to the airport was, well, the opposite -- his stories made it clear that he has a road rage problem. The rental car itself was fine -- it was in ok condition. There was trash left in the vehicle (e.g., a large cup under the seat) from previous occupants, and the car had quite a bit of minor cosmetic issues (doesn't bother me at all). The main problem was that it took an extremely long time for me to pick-up the car, despite being second in line upon arrival at the rental car office. I waited over an hour. The staff was friendly, but didn't explain (until 50 minutes into the wait) that they were trying to find the car off-site. It was given to me with a quarter tank of gas. I guess, for the price, I shouldn't expect things to be smooth.
About QEEQ: 10.0 /10
Economy | Kia Rio or similar

Relevant Reviews on Routes Vancouver Airport

V.Harrison

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Compact | Toyota Corolla or similar
Reviewed: Sun, Dec 1, 2019
“Very good”
About Routes: 8.0 /10
Your shuttle driver was lovely!
About QEEQ: 8.0 /10

Brett

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Intermediate | Toyota Corolla or similar
Reviewed: Mon, Sep 30, 2019
“Awesome deal, great car, good service all around.”
About Routes: 10.0 /10
Was a nice clean car. Got a 2019 KIA Soul which was unexpected but a great little car. Very comfortable had lots of tech and great on fuel. Counter staff were polite and helpful, so was the guy who took me to and inspected the car with me. The price was phenominal. I got full insurance and it worked out to less than $30 a day. I've seen people complain in reviews but I had a great experience. Also I'm more than willing to drive a little further and wait a little bit to get my car for such a great deal. I will definitely use Routes again when I rent a car.
About QEEQ: 10.0 /10
Booking was easy and a great price for the car and the insurance. Will definitely use this platform to book a car rental again.

S.RAINA

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Medium SUV | Jeep Cherokee or similar
Reviewed: Wed, Aug 28, 2019
“PATHETIC, RIDICULOUS, LONG WAIT for PICKUP, LONG WAIT for DROP-OFF, MISMANAGED rental agency”
About Routes: 3.0 /10
The car was pathetic and very old!! The ROUTES rental agency was over-booked and over-crowded and completely mis-managed. No person knows what he/she has to do and every person does every thing. People keep waiting and shouting but nothing happens. Very less staff to manage so many cars. If you are BC resident you have to deposit $1000 and God knows when they return it back and the credit card is on hold due to this, seriously ridiculous, unprofessional and unethical!!!
About QEEQ: 8.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, Aug 20, 2019
“Good value, if a little slow.”
About Routes: 8.0 /10
It had sticker glue on the side window (fairly large) that was a little embarrassing. I would’ve appreciated if not being on the car.
About QEEQ: 9.0 /10
I waited a fair time for pick up but some other folks said they’d been waiting almost 40 mins to be picked up by the shuttle. I would now only use your service when I expect to have tons of time.

T.Cannon

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Standard | Nissan Altima or similar
Reviewed: Thu, Jun 13, 2019
About Routes: 10.0 /10
45 minutes to process us too long. That's not on the staff. You need more people
About QEEQ: 8.0 /10

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