Excellent with easy rent cars. I will use this again.

I like the Fiat 500 because of gas mileage, ease of handling and parking. In Hertz’ purchase of their new fleet, there is no Bluetooth available in the cars and no option for a sunroof. It’s disappointing that the company has opted for the cheaper line of these automobiles. With modern use of navigation systems on smart phones, Bluetooth should really be available as a standard feature.

Usually easy to book but when searching only for a city location, it usually turns up the airport locations which makes the search rather tedious.

Hertz sorted out the cock-up with car at Terminal 20 mins away from where easyrent said it was - so good there. On neg side really long drop off plus agent trying to get money for scratch that was tree gum. This is normal at Malpensa beware

Easy to use decent value

1. They try to sell additional insurance , claiming axa is not enough to cover damage / stolen car cost 2. They give bigger car than ordered but with other seat configuration (face to face second and third row) not like in original order . make it hard to travel with children . Finally gave older car and damaged with regular seat configuration .

All ok

On arrival I was informed that my choice was unavailable as the vehicle was no longer part of their fleet. I was offered a Fiat 500 convertible to replace it. This vehicle was not in my view "similar" to the Cascada I had paid for. I needed a larger car for the amount of luggage and passengers I was carrying. I am extremely disappointed with the service i received and have paid too much for the vehicle i drove which was a Fiat 500L.

Like: I enjoyed my visit to Italy, & was happy with the vehicle, I was finally provided with:-)!
Dislike: Couldn't have the car I originally reserved (Audi Q5) as it required having 2 CCs (both in the name of driver), or a Platinum level card (at a stretch) would have been acceptable. Hertz advise this is part of the T&C's on their website, for "Premium" cars, which this was. This needs to be made clear on your website! Instead they provided us with Mercedes GLC220, which I believe is almost the same in value. Go figure!! On the last day of rental the metal facia attached to the fuel hatch, "fell off" while in transit, back to the airport. It was my opinion (being a Mechanical Eng), it was, at best a vehicle defect, or at worse, a botched replacement. See photos & form your own opinion:-) Nonetheless I was charge 140e for its repair. Currently appealing this with Hertz