Paid $58 for Perodua Bezza but get Proton Saga (it was price $54). It is a downgrade. But no refund?

I have booked Perodua Bezza but given a Proton Saga. Which during the booking session, I took Bezza because of the trunk size as I am expecting to carry more than 4 bags despite the rental fee of Bezza was higher then Saga. Bezza was RM293 and Saga was RM275. When I asked why am I given a Saga instead of Bezza, the representative told me that they upgraded the vehicle because Bezza is not available at the moment. Which makes me wonder, upgraded with lower rental car??? I have no choice at that time but to agree to take the car as the only car available was Saga.

Affordable and staff spoke good English. Processing at the counter in KLIA1 was swift. A counter at KLIA2 will be great to cut short pick up and drop off time. The car I had ran with a slightly worn bearing noise but the car manage to serve me well albeit the the slightlly noisy bearing issue.

The super protection insurance is the add-on to go for. It lets me drive with minimal worries knowing that I am fully protected. More member deals and discounts will be very much welcomed :)

รอรับรถเกือบๆ 40 นาทีเพราะบริษัทรถเช่านี้ไม่มีเคาเตอร์ใน t2 ต้องโทรหาเพื่อนัดกับพนักงาน จอง perodua beza ก็ได้ proton saga ที่ราคาถูกกว่า (เห็นมาหลายคอมเมนต์ก่อนนี่เลยไม่แปลกใจ) รถที่ได้มีขยะติดมาด้วยทั้งขวดน้ำและเปลือกลูกอม ปัดน้ำฝนลายพร้อยจนมองทางไม่เห็นและยางรถก็เก่ามาก

It's ok

Not sure if it was because I obtained the car a very good price, but I was provided with what at least among all the cars available the worst car, had lots of damage (dents, scratches) and mechanically not the best car as there were lots of odd sounds coming from the car when driving.

The car is very new with only 10,000 km clocked. However, they do not have a counter at KLIA2. They only have counter at KLIA1. So you will have to call the number provided when you have arrived. The car will then be delivered from KLIA1. As for returning the car, you will have to call them and arrange for them to meet you at KLIA2. It will be a bit of hassle though if you are returning the car outside their counter operating hours. Nonetheless, their rates is very competitive.

The price drop protector is very good and the rates is comparatively cheaper than elsewhere. The mobile apps is also extremely useful especially if you are on the road.