I have booked Perodua Bezza but given a Proton Saga. Which during the booking session, I took Bezza because of the trunk size as I am expecting to carry more than 4 bags despite the rental fee of Bezza was higher then Saga. Bezza was RM293 and Saga was RM275. When I asked why am I given a Saga instead of Bezza, the representative told me that they upgraded the vehicle because Bezza is not available at the moment. Which makes me wonder, upgraded with lower rental car??? I have no choice at that time but to agree to take the car as the only car available was Saga.
No staff at the counter when drop off so had to call the number printed on the Form and waited about 10 minutes before the staff turned up. When we pick up the car we were told that the staff will be at the counter when we drop off.
The car's suspension is bad so we felt all the road bumps and it makes squeeky noises. Will not recommend this rental company.
The car shown in the platform is Audi A1 or similar but I was given a Honda City.
There is no way Honda City is similar to Audi A1. I did asked Paradise, they say they do not have Audi in the car listing and certainly will not put that in platform.
I do not know which side has problem. The apps or the car rental company.
“The staff is friendly and the car condition can be better.”
About PARADISE:9.0/10
The vehicle need proper service and checking to make sure it under good condition before rent out as good condition vehicle is more secure for the user.
The car conditions was poor, The bottom of the car are making alot of noise, side mirror can't be adjust. The car body have a lot of dented spot and bumper is not fix properly.We told them about it but they said that was the last unit thay have and we have to wait for around 40mins to pick up our car.
The car was not cleaned and there were a lot of dents and scratches on it. The rear lights were broken but worked, the handbrake light kept coming on when you went on bumps or uneven road surfaces. The booking said pick-up in terminal but it was a building outside the arrival terminal and you have to walk with your luggages to it. On departure, you have to drop it off at the same place and walk back to the arrival terminal and go thru to departure. No issue if you have only one bag. I have no complaints against the staff, both of them were very nice and accommodating. Here's hoping that the company will update their vehicles.
About QEEQ:8.0/10
It was easy to make a booking and compare prices with other rental companies. Will use the website again
Affordable and staff spoke good English. Processing at the counter in KLIA1 was swift. A counter at KLIA2 will be great to cut short pick up and drop off time. The car I had ran with a slightly worn bearing noise but the car manage to serve me well albeit the the slightlly noisy bearing issue.
About QEEQ:10.0/10
The super protection insurance is the add-on to go for. It lets me drive with minimal worries knowing that I am fully protected. More member deals and discounts will be very much welcomed :)
Car Rental Companies AT Kuala Lumpur International Airport, KUL
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