Great company with great customer service

Overall its good

I followed the instructions on my rental papers after I arrived at Toronto Airport and called Green Motion for a shuttle pick-up at the airport. No one answered the phone so I left a message on their voice mail with my name, request for pick up and my telephone number. Green Motion never showed up. After 30 minutes and an hour I called again and not only did they not pick up the phone, the mailbox was full so I could not leave a message. I waited another 30 minutes and then assumed they were not coming since no one had called or arrived at the pick up location. I decided to Uber to their location and when I arrived a sign on the door said "I'll be back in 20 minutes. You can call at 905-564-2425. Sorry for the inconvenience." I called the number on the door and got the same FULL mailbox. There was no ability to leave a message or transfer to another person. I waited another hour and no one ever showed up to their offices. I ended up calling a nearby Enterprise Rent A Car location and they picked me up right away and got me in a car quickly. It is my opinion that Green Motion Sucks and is the worst rental experience I have had in 30 years of renting cars. I had to cancel two business appointments because of their poor business practices. I do not recommend them at all.