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Lovely car but Goldcar staff rude and arrogant. Worst customer service I’ve experienced.

Reviewed: Mon, Aug 19, 2019
About GOLDCAR: 4.3 /10
After waiting in a queue for two hours, I got to the front of the queue and the Goldcar employee tried to sell me further insurance. After she had explained it three times, I said I wasn’t interested to which she said that I wasn’t listening to her and she therefore ‘wouldn’t talk to me’. Then bumped up deposit so it exceeded limit on my card and then asked me to join the end of the queue to think about whether I would pay for the insurance or not. Needless to say I refused to go to the back of the queue and was left with no choice but to pay the insurance so myself, husband and two young children weren’t stranded without a car. Will avoid Goldcar at all costs in future. Rude and aggressive employee runtimes whole experience.
Compact | Renault Megane or similar

Relevant Reviews on GOLDCAR Nice Airport

Georgi Mateev

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Economy | Peugeot 208 or similar
Reviewed: Thu, Aug 15, 2019
About GOLDCAR: 8.7 /10
Pick-up and drop-off were fast and car was new. What we didn't like was that Goldcar charged our card 30 EUR after the rental and never told us why exactly (no email, no receipt, nothing at all). Very unclear and kinda dodgy practice.
About QEEQ: 10.0 /10

C.James

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Mini | Renault Twingo 2 Doors or similar
Reviewed: Sun, Aug 4, 2019
“Good booking service but fair few problems with Goldcar”
About GOLDCAR: 6.3 /10
They put pressure on my wife to buy unnecessary and very expensive insurance at the pick up desk. Trebled the cost of hiring the car. The car had lots of damage on it and my wife didn't get a copy of the damage form until after they'd picked up the car and left. The car had a faulty tyre sensor which made my wife concerned about whether it was safe
About QEEQ: 8.0 /10
Very good. Really likled the cancel and rebook option to reduce price

Grzegorz Dymon

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Mini | Renault Twingo 2 Doors or similar
Reviewed: Fri, Jul 26, 2019
“First time price dopped down and EastRentCars return be money back. I love it!”
About GOLDCAR: 10.0 /10
Goldcar is ok but you have to be very carefull. Take pics, check the car very well or buy an extra expensive insurance.
About QEEQ: 10.0 /10
You are the best - returned me money because price dropped down. How many rental cars agencies are doing this? No one. I love it and if I need, I just book a car with no checks for better or worst price. If there would be better option, I’ll get it from you.

View more >
Economy | Peugeot 208 or similar
Reviewed: Sat, Jun 1, 2019
“good price/quality”
About GOLDCAR: 8.7 /10
Car was not really clean on the inside, seats had stains and the dashboard a bit greasy. The staff were really nice. Car quality not so much though, but enough for the price! You get what you paid for.
About QEEQ: 10.0 /10
Very good service, easy to book, and nice discounts offered!

E.Lipscomb

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Mini | Renault Twingo 2 Doors or similar
Reviewed: Mon, May 6, 2019
“Very good”
About GOLDCAR: 10.0 /10
Very friendly and helpful staff
About QEEQ: 10.0 /10
Easy straight forward booking

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