Customer service on site was amazing. Really professional and helpful. Did accomodate for what they have been asked for.

Like how smooth the service is run

Worked well

We arrived at the rental station after a late flight with the family and young kids. There was only one staff member and 2 other customers joined the line with us. But the guy was chatting up the two female friends that had come to visit him at work for over 20 minutes whilst ignoring us and other customers. Eventually a colleague arrived and was able to serve the customers. When it was our turn they tried to give us a 5 seater despite us booking a 7 seater as there was 6 of us. The guy had given a free upgrade to a group of 4 girls in front of us and given away the last 7 seater. So they had to then arrange to get one delivered from a different depot. The lady serving was helpful but the whole process was slow and unacceptable given that it was late and pretty quiet.

Straight forward booking process, good price and fair cancellation etc terms.

Dislike: You have deducted mistakenly around 1250euros on pretexed of car damage but in that case I would like to say is that at the time of delivery there was 2 damages which was pointed out by the representative and is marked in the document signed by me.. so why it has been deducted on my part!!! I have video references with me while dropping the car which will show no damages from my end... Looking forward for a quick Refund and long term relationship with company

Like: Very friendly staff at all levels