Excellent customer service and support. A+

The pick-up and drop-off process was very convenient, but the queue time was long. Although we had already purchased full insurance on the platform, they still charged us additional insurance fees on-site.

The staff promoted insurance but it wasn't mandatory, so I didn't purchase it.

It's okay

The waiting time for the shuttle from LAX was over 30 minutes which was really very inconvenient. Another thing, I wish that they don't allow smoking in their vehicles. I am non smoker and the smell of the car had really annoyed me and triggered my asthma. That was a real disappointment from a huge company like Budget.

Very easy booking.