PATHETIC, RIDICULOUS, LONG WAIT for PICKUP, LONG WAIT for DROP-OFF, MISMANAGED rental agency

Not enough staff with over booking that makes the pickup process very slow.

I spend around 45 minutes to received my car. I booked Toyota Yaris bus I received the bigger one than I booked.

Although very busy the staff was excellent in maintaining a constant flow.

Better info on pick up location at the airport

My only criticism was that the Vancouver was way understaffed!! Fortunately I ran to be first in line at when the shuttle dropped off, but there was only one person at the desk. Longer line to pick up was noted when I dropped off. Vancouver location quite odd--an old chinese restaurant with booths still n place.

The shuttle service from Vancouver airport to Routes was not good. I called 3 times over the course of an hour to ask about when a shuttle vehicle would be coming. When it finally arrived there was a large crowd needing a ride to Routes and only a small vehicle able to carry maximum 4-5 people. It was difficult to figure out who was there first. You need more frequent shuttles based on your bookings and bigger shuttle vehicles to accommodate more than a single person per booking.