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Search for Routes Car Rentals in Vancouver

PATHETIC, RIDICULOUS, LONG WAIT for PICKUP, LONG WAIT for DROP-OFF, MISMANAGED rental agency

Reviewed: Wed, Aug 28, 2019
About Routes: 3.0 /10
The car was pathetic and very old!! The ROUTES rental agency was over-booked and over-crowded and completely mis-managed. No person knows what he/she has to do and every person does every thing. People keep waiting and shouting but nothing happens. Very less staff to manage so many cars. If you are BC resident you have to deposit $1000 and God knows when they return it back and the credit card is on hold due to this, seriously ridiculous, unprofessional and unethical!!!
About QEEQ: 8.0 /10
Jeep Cherokee image
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Medium SUV | Jeep Cherokee or similar

Relevant Reviews on Routes Vancouver Airport

Laura Larkin

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Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Sun, Oct 13, 2019
About Routes: 4.0 /10

L.Chan

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Economy | Toyota Yaris or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, Sep 18, 2019
“Pick-up and Drop off Need to Improve”
About Routes: 6.3 /10
The vendor appear disorganized, it took a long time to pick up even only 2 customers at the moment. Nearly one hour to pick up the car and 30 mins to drop off. Unique experience not found anywhere before. Inexpensive is a leverage, however, you need to expect what you are paying for with a little bit more disappointment especially you are in rush or too tire to deal with the slow service.
About QEEQ: 10.0 /10
The app is easy to use. Will continue.

t.Johnston

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Special SUV | Jeep Wrangler or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Mon, Jun 10, 2019
“Never rent with Routes YVR”
About Routes: 4.7 /10
Waited 30 minutes for shuttle. Arrive at location. Waited another hour. I took over 20 minutes per customer to pick up a car. Only 2 check in people. Book specifically a Wrangler Jeep. Given a boring Durango SUV. Car was very dirty on outside. I had to wait a further 15 to get it washed. Took over 2 hours from waiting for shuttle to driving off with car. Tank was completely empty. Light flashing and needle below E sign. Would not recommend Routes and question Easy Car for being associated with this company.

K.Kowsari

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Economy | Kia Rio or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Fri, Feb 22, 2019
“Second day I could not start the car. I called them back and they said sorry we are under staffed.”
About Routes: 5.3 /10
0 customer service. I needed help to start the car at remote area they did not help me. I’m very disappointed with the service.

C.CHAN

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Premium SUV | Jeep Wrangler or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Sat, Sep 22, 2018
“I enjoy my experience with the vehicle and the service”
About Routes: 9.0 /10
Like: Friendly and very helpful staffs, great price for the vehicle
Dislike: It would be great if there's more car model to choose

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