Never Again

Car not available at arrival. Car not cleaned properly.

Other than the car being dirty when first given it the process was extremely smooth. Counter help was excellent especially when he went out and washed the car himself!

Excellent. No issues whatsoever.

faster counter service at pick up but especially on return ..very poor

no real problem with easyrentcars

The booking system did not seem to work well at all and they couldn't process the paperwork properly. Most problematic was the damage deposit, which is not a "hold" as it is with other companies, but was instead a charge, which would then be refunded. This is problematic when dealing with another currency as there is an exchange difference in a refund versus a charge which costs us money. When we complained about this we were told "its company policy" -- of course, why wouldn't it be? -- and then that our alternative was to pay $60 per day. It's just wrong. When checking out I asked to have a copy of the posting so I could be sure that it would be refunded, and I got some paperwork that did not show any amounts.

Service staff and shuttle are extremely slow and it took hours to get my car. Not acceptable at all!!