Not good experience at all

Very easy process, friendly and polite! Definitely recommend this location for car rentals

Great deal for car rental compare to other apps

I had to return the vehicle on 25/09-21 by 16:45 and indeed I did, but the counter was already closed and there was no one to get the vehicle so I left the key in the safe. The next day I received an email from Europcar that the vehicle was returned in 26/09-21. I hope everything is fine and Europcar will not charge me for another day. Sincerely. Jacob G.

Everything was clear at the moment of booking and I have even been upgraded to a better, much larger car, which was very exciting! No problems whatsoever at the return.

Booming was smooth and easy, all was clear, looking forward to booking again!

The lady didn't know the rule even though she was working there for 27 years as she claimed. The rule is if somebody has an Indian driving licence and they are travelling germany for short term (less than six months) they can hire a car with the same indian driving licence with out an IDP. I requested her and tried to explain her but she wouldn't listen, although i've hired a car so many times in germany & UK with the same licence. She made me go to the local police station and when they confirmed then she gave me the car. This whole process took 2 hours and i was so much depressed by all this.

The car was good. There were only 2 counter staff when I picked up. So I had to wait about 10-15 in queue. And no one introduce to me about the car. So I took a few minutes to study it. But most disappointing was that when my car was broken down on the road in Austria, I called the Europcar hotline for many times, but no one answered the phone or couldn’t reach for help. I found 1 local people in car repairing workshop to help at last, and he helped me to reach Europcar at last. This gave me bad experience. And it’s better that the Nagivation can find the location by location telephone. For example the hotel telephone.