Awesome Service at Budget

A great car rental store located in the city center. The staff at the counter were very friendly, and this time they upgraded my car to an Audi Q5. Both the rental and return procedures were handled quickly. I will choose this rental store again next time I visit Montreal.

Extremely satisfied

Although the process was a bit slow, the staff was very nice.

The car was booked for 1pm. We arrived at that time to find a huge queue at the counter, and a large number of frustrated customers waiting near the doors. It took ONE HOUR to get to the top of the waiting line. At that point the Budget staff member told me that I would have to wait for the car as not enough cars were available! I now realised why so many other customers were very angry and waiting also. When I complained about this I was told that my pick up time was 1pm and it was now 2pm. I replied that I had to wait in the queue for ONE HOUR! He told me I would need to wait for the car "10 minutes". As it turned out we had to wait ANOTHER HOUR before we were called to collect the keys!!! We had to wait with our children for a total of TWO HOURS before we got the car! This is despite the fact that we had prebooked the car. Very poor service! The Budget staff clearly could not cope with the demand.

Easy booking, would do again, but not with Budget!

The car was exceed expectation is just because they ran out of external GPS and got me a free upgrade to a intermediate class vehicle with built in GPS. The attitude of the customer service from Budget was so so. And took around 20-25 minutes to complete the pick up.

It was good, and the price drop detector did not change anything so no experience of that. The customer service was so so where they should check if Budget has GPS available for me and if the vehicle available for cross border between US and Canada instead of asking me check myself when I meet budget.