All was good except for the wait to get my rental

Like: Ease of dropoff
Dislike: the 1.5 hrs it took to stand in line to wait for service.

Dislike: Waiting to pick up the car. There were two to three people working and a line of people out the door waiting. It took us at least 45 minutes to get to an agent.

Like: I liked the friendliness and the service.
Dislike: The first car I was given had low tire pressure so I had to go back inside to get a different car. The second car I was given and left with still had some trash in it from the previous renter! Not a big deal, I just thought that the cars were supposed to be cleaned out between reservations.

Like: Upgraded car. Liked the car. Good overall price compared to others.
Dislike: Charged us for toll monitor even though we didn't use it. Our sales guy didn't want to take it out, so he told us there would be no charge if we didn't use it.

Like: They were short staffed, but were pleasant.
Dislike: The long line wait!!!! Also, a piece inside the car kept falling down and hit my knee on it a few times.