Super as always

I booked a 2023 Toyota Camry (Standard/Mid-Size), but was actually given a Kia K4 (Compact). Initially, the staff said there were no Camrys available and tried to offer an old Subaru small SUV, which couldn't fit two suitcases. Only then did they switch to the Kia K4. The vehicle provided did not meet the expected model.

Very good

Everything went smoothly. Adding an extra driver costs 15 AUD. They usually recommend insurance and toll road tokens. If you use navigation to avoid toll roads, you won't need to spend extra on that. My biggest tip is to book the standard order on QEEQ without customization to save money.

We got an upgrade to a good diesel 4x4 which was good. The counter staff member (pretty sure it was Denise) was great. The car was pretty dirty but they had some issues with getting cars delivered in time so the staff were managing everyone really well.

Super easy to use and a far superior price to anything else.

Everything was perfect except the phone didn’t answer. The recorded message said we had to stay on the line to arrange pickup, but then on all 3 phone numbers we were put through to a message bank and there was a message “the message bank of (number) is full. Please try again later. Not only us but two other renters did the same. There was a lot of anxiety and stress which was unnecessary even though the shuttle came within about 15 mins.