Bad beginning

My husband has leg problems. Routes uses a small van and is quite high. He had difficulty getting on and off vehicle. I waited in line nearly 45 minutes to get the rental

Although I ordered a 4 door car, the desk staff upgraded me to a nicer SUV for free when they saw the luggage my group had brought, which was very much appreciated. They answered the phone quickly when I needed to speak to them and the instructions on pick up / drop off were precise.

The Booking was easy to make. The price drop option worked which was nice.

The staff was terrible. Only two people and their focus was on the phone, not the people in front of them.

You need to let people know that there are conditions for the rental of cars. Routes does not allow locals to rent cars from that location. Had to prove that the driver flew in using their flight reservation. Had I been a local this would have been a BIG problem.

Desk agent upgraded our vehicle at no extra cost.

Easy to use. We saved a lot of money with easyrentcars.com

Like: clean fast, car was ready when i pulled in, my check out was fast and nice thx
Dislike: nothing they where great