Nice car, but lack of attention to details.

The introduction to the rental car was extremely lacking. They didn’t confirm the booking details (there was an error with the drop off location) And they didnt mention you can’t change the drop off location for electric cars. This meant we had to drive 4 hours back from LA to Fresno, change our flights and lose a night at our hotel. This was a major issue for us and was extremely stressful. It could have been avoided if the reception did their job properly.

No upselling, super fast and good service, very convenient to pick up the car.

The car was just what I was looking for at the right time and place. The man at the counter was super friendly and helpful. Thank you!

Amazing booking platform. Everything ran smoothly!

The staff in the Miami airport branch of Budget were rude and unhelpful. They were dismissive and very confusing. When we asked her for clarification (e.g. about the complex fuel arrangement and insurance) she didn’t explain anything and was constantly talking to a colleague throughout the booking process. Also we stood in line for over an hour which wasn’t ideal. The car (Ford Mustang) was great but was pretty dirty on the inside and clearly hadn’t been cleaned for a while.

Great experience from start to finish. Easy process and good communication. The app is also very handy.