Excellent.

The staff was a bit careless; you need to carefully review the terms yourself. Everything else was fine, but the rental fee for automatic cars is quite high, much more expensive than in the US. Is this the norm in the UK?

The quality of the car met my expectation. It was a hybrid car which was fuel efficient.

The booking process was easy and clear. I cancelled a booking and re-booked the car and the whole process via the App was smooth.

The car was a little sluggish. And the headlight direction needs to be raised for night driving.

All Europcar staff are very helpful. the “flat tire” light went on on my dashboard. I called the customer service and they immediately directed me to a nearby garage and fix it. I have problem in finding the location to return my car. Called customer service again and they provided excellent guidance and solve my problem. Really like Europcar service. I like my VW Sharan. Very spacious which fit my requirement well. However, I think the car needs some maintenances as the engine has to be manually restarted a couple of times.